Terms & Conditions

In this document the following words have the following meanings:

“Company” means First Call Taxi of 83 Clare Road Braintree, Essex, CM7 2PF.

“Booking” means a contract between the Company and the Customer for a taxi service.

“Customer” means the person or organisation purchasing the services from the Company.

“Agreement” means these Terms & Conditions.

By Booking a taxi from First Call Taxi you automatically agree to these Terms & Conditions.

These Terms and Conditions apply to all Bookings of taxi services by the Company to the Customer:

General Terms & Conditions
  1. The Customer is responsible for the behaviour of all passengers in the vehicle during the journey. Any abusive or threatening behaviour will not be tolerated.
  2. In the unlikely event of the vehicle being soiled a charge of £30 will apply.
  3. Eating, drinking, smoking, or vaping are not permitted in the taxi.
  4. All children travelling during the journey should be restrained in a manner appropriate to their age, weight, and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey but must be labelled with Customers name, address and telephone number.
  5. The Company will not carry more passengers than its insurance or licensing allows. It is the Customers responsibility to order a vehicle of appropriate size to carry either passengers and luggage for which the Customer will be charged.
  6. All luggage is carried at the Customer’s own risk.
  7. Our vehicles are serviced and maintained to the highest standard, however, in the unfortunate circumstances of a breakdown the Company cannot be held responsible for fulfilling the Booking.
  8. The Company may sub-contract its obligations under this agreement. The Customer shall not assign, transfer, or delegate any of its rights or obligations under this agreement.
Limitations of Liability
  1. The Company and its third-party drivers cannot be held responsible for any actual or consequential financial or professional loss, missed travel connections (flights, trains, etc) due to the late or non-arrival of any taxi. This applies even when such a loss was foreseeable, or the Company had been made aware of the possibility of the Customer incurring such a loss.
  2. The Company and its third-party drivers cannot be held responsible for any actual or consequential financial or professional loss arising from missed connections due to adverse weather, prevailing traffic conditions or any other unforeseen circumstances that negatively influence journey times.
  3. Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Company to the Customer in respect of any claim whatsoever or breach of the Booking, whether or not arising out of negligence, shall be limited to the price paid by the Customer to the Company in respect of the Booking.
Pricing & Payment
  1. Fixed price Bookings will be agreed either over the phone, email or in writing. Deviations to these Bookings (different route, increased drop offs) will result in a further charge as agreed with the driver.
  2. All local Bookings (less than 2 miles) shall be completed on the meter, unless otherwise agreed.
  3. All incurred tolls and car parking will be paid by Customer.
Airports/ Seaports & Trains
  1. All Bookings must be made by email or in writing.
  2. All Bookings must be re-confirmed by email or telephone 24/48 hours prior to departure.
  3. The Company and its third-party drivers cannot be held responsible for any actual or consequential financial or professional loss, missed travel connections (flights, trains, etc) due to the late or non-arrival of any taxi. This applies even when such a loss was foreseeable, or the Company had been made aware of the possibility of the Customer incurring such a loss.
  4. The Company and its third-party drivers cannot be held responsible for any actual or consequential financial or professional loss due to any unforeseen circumstances or circumstances beyond its control.
  5. An emergency telephone number is available if required.
  6. The Customer will determine pick-up time, bearing in mind traffic conditions and allowing for contingencies.
  7. The Company will monitor flight arrivals to check for any delays for which the Customer will not be charged.
  8. The rescheduling of the pick-up time may be affected by any delays. The Company will not be liable for any additional costs of alternative transport should it not be able to fulfil its obligation due to such delays.
  9. Airport pick-ups unless specifically will be made as per the following: The Customer must have a fully charged mobile phone, the first call must be made to the office or to a specific telephone (if instructed to the Customer), as soon as possible after landing and is safe and legal to do so. The second call is to be made when the Customer has reclaimed their luggage. The Customer will then be instructed where the pick-up location is.
  10. The Company will allow 1 hour from the plane landing (as per airport website information) for the Customer to meet the taxi. After 1 hour, waiting time will be charged at £5 per 30 minutes or any part of the 30-minute interval.

Nothing contained in these Terms & Conditions can affect your statutory rights. We reserve the right to alter these Terms & Conditions at any time and without notice. Please review them regularly to ensure you are up-to-date with any charges.